AIthatdrafts.Humanswhosend.
The only customer support platform where every AI response is approved by a human before it's sent.
I need to renew my parking permit but the portal keeps saying my account is locked.
Thank you for reaching out, Ruta. Account locks on the permits portal typically resolve within 24 hours. You can also visit your local City Service Centre with your permit number and a valid ID.
AI that acts without asking.
Most AI support tools prioritize speed over accuracy. For regulated industries, that's a liability.
Autopilot Risk
Most AI platforms send responses without human review. When the AI is wrong, your organization carries the liability.
No Accountability
No audit trail. No record of who approved what. Impossible to prove to regulators what was communicated.
Data Lock-In
SaaS-only platforms store conversations on US servers. No self-hosted option, no EU data residency, no control.
Conversations/year capacity
Concurrent agents supported
Avg AI draft generation
Human-verified responses
Three steps. Total control.
Customer sends a message
Through your website chat widget, embedded on any page.
AI drafts a response
Using your knowledge base — not the open internet. Zero hallucination risk.
Agent reviews and sends
No message leaves without a human decision. Edit, approve, or rewrite from scratch.
Customer sends a message
Through your website chat widget, embedded on any page.
AI drafts a response
Using your knowledge base — not the open internet. Zero hallucination risk.
Agent reviews and sends
No message leaves without a human decision. Edit, approve, or rewrite from scratch.
Thank you for reaching out. Let me help you with that parking permit renewal...
Built for organizations where
the answer matters.
Human-in-the-Loop
Every AI draft requires explicit agent approval. No autopilot unless you choose it.
RAG Knowledge Base
AI answers from your documents — not the open internet. Zero hallucination from unknown sources.
Multi-LLM
OpenRouter, Azure OpenAI, Gemini, or local model. No vendor lock-in. Automatic failover.
Self-Hosted
Run on your infrastructure. Conversations never leave your servers. Full data sovereignty.
EU AI Act Ready
Audit trails and human oversight documentation for Article 50 compliance (August 2026).
Full Audit Trail
Every message records who reviewed it, when, and what edits were made. Defensible by design.
We build it. You own it.
We don't just give you software — we build a custom knowledge engine from your documents, deploy the chatbot, and hand you the keys to the platform.
We build your RAG
We ingest your documents, policies, FAQs, and knowledge base into a custom vector database. Your AI only answers from verified sources — zero hallucinations, zero guesswork.
- Document ingestion & chunking
- Vector embeddings with deduplication
- Change detection & auto-sync
- Your data stays on your servers
You get a smart chatbot
A customer-facing chat widget that uses your RAG to draft accurate answers. Every response is grounded in your actual documents — customers get the right answer, every time.
- Embeds on any website
- Answers from your knowledge base only
- Multi-language support
- Human-verified before sending
You get the full platform
An agent dashboard where your team reviews AI drafts, an admin panel to manage everything, and full analytics. One platform, complete control.
- Agent dashboard with AI suggestions
- Admin settings & user management
- Full audit trail & analytics
- Self-hosted or cloud deployment
Any context where the answer
has consequences.
Public Administration
Municipal services, citizen support, permit information, public records.
Financial Services
Account queries, compliance-sensitive communications, regulatory responses.
Insurance
Policy interpretation, claims status updates, coverage clarifications.
Legal Services
Client intake, procedure guidance, document request handling.
Healthcare
Appointment support, administrative queries, patient communication.
Your Business
If getting it wrong has consequences, Pirtis is built for you.
How we're different.
| Feature | Pirtis | Intercom | Zendesk | Chatwoot |
|---|---|---|---|---|
| Mandatory HITL approval | ✓ | ✗ | ✗ | ✗ |
| Self-hosted deployment | ✓ | ✗ | ✗ | ✓ |
| Multi-LLM provider support | ✓ | ✗ | ✗ | ✗ |
| EU data sovereignty | ✓ | Partial | Partial | ✓ |
| Full agent audit trail | ✓ | Partial | Partial | Partial |
| RAG from custom documents | ✓ | ✓ | ✓ | Limited |
| Pricing model | Custom quote | Per-resolution | Per-resolution | Per-seat |
Pirtis pricing is project-based — a custom quote tailored to your deployment scope. No per-message fees, no seat limits.
Based on publicly available information, March 2026.
Ready to see it in action?
Get a demo tailored to your use case.
No sales pressure — just a working product.